NHTSA Complaint #11543943 — 2020 FORD ECOSPORT

While driving on July 31, 2023 the low oil pressure lamp appeared, loud knocking sound and loss of power occurred. I immediately pulled over, parked, and had car towed to Colma Ford, Colma, CA. The next day they left a vm saying they'll get back to me throughout the week. It probably needs an engine. This was without diagnostics. I then towed it to a reputable shop who also said it needs an engine but they don't want to do the repairs due to this engine having so many problems and the parts not being readily available. Next I towed it to James Ford, Half Moon Bay, CA where they performed diagnostics and confirmed it needs an engine. The engines, however, are on backorder with no estimation of availability. The car remains there at this time. I've had to rent a car the entire time. I bought the car in March 2023 as certified preowned with 58978 miles from Enterprise Car Sales, Redwood City, CA with a 1yr/12000 mile warranty. When breakdown occurred I had 68498 miles so it is under warranty, repairs approved, but parts not available.