NHTSA Complaint #11543659 — 2017 TOYOTA HIGHLANDER
SERVICE BRAKES issue reported to NHTSA
Crash 1 Injury
Complaint Details
| ODI Number | 11543659 |
| Vehicle | 2017 TOYOTA HIGHLANDER |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | Yes |
| Fire | No |
| Injuries | 1 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
My car would randomly shut off at red lights, one time I was on a hill & thought I was going to roll back into the car in front of me. After restarting it would turn on. The radio would randomly shut off. We eventually replaced the battery. On a Fri.(Dec 17th) my car would not start, so my Husband drove the kids & I to school, upon my return the car started. He told me the wheel locks & I need to move it. Then on Mon. (Dec 20th) driving my daughter to preschool school…I have video from home camera showing your system will not let me attach a video) …my car stalling as I reversed out of the driveway. I loose all control, then you hear that I pulled the emergency break & stop just before two cars pass by. I then restart the car, it goes, I drive 3 houses down I pressed the break to make a left turn onto a side street, my car accelerated & smashed into a telephone pole on the drivers side. You can hear the crash on my home camera. The impact was so hard, it bent my a frame, my airbags did not deploy, my drivers side door would not open. I shifted the pole & cracked the frozen dirt ground around it as seen in the pics. I can provide a copy of the body work repairs. We paid our $1k deductible. The car jpeg image icon does is not show like the other pics attached, so I attached a screen shot as well. We have other pictures & video’s of damage to provide upon request
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