NHTSA Complaint #11543496 — 2016 AUDI Q5

Coolant pump failed at 90K miles and eight years. Herb Chambers Audi Burlington denied there was ever a warranty for this issue, instead stating that the car in general was out of warranty (over 5 years from overall warranty), failed to refer us to the Settlement Claim administer as the NHTSA says they are required to under your guidelines (https://static.nhtsa.gov/odi/tsbs/2022/MC-10214802-0001.pdf), and again in fact failed to mention the warranty extension at all. They then quoted us at $2,580 for the repair and demanded we pick up the car by 5 pm if we did not agree to this fix, and that they would charge us to leave the vehicle on site. We then had to drive the vehicle to another dealership, where while we waited to hear from Audi on coverage of the repair—ultimately denied—we had it fixed and paid $1,970 for the fix, because the car we were told by Burlington (which refused to acknowledge the existence of a warranty extension) was dangerous to drive, and indeed the leak was so bad we had to refill it even after it was sitting in the driveway overnight. Our complaints are as follows: 1) Audi Burlington is not following NHTSA guidelines in the least re the coolant pump lawsuit and in fact dies not acknowledge the existence of said warranty 2) The class action case Zhao, et al. v. Volkswagen Group of America, Inc., et al., Civil Action No. 2:21-cv-11251 while helpful is not adequate. Our car has been meticulously maintained and at just over the required mileage (though under the years) it had a failure that, had it been ignored, would have been catastrophic.