NHTSA Complaint #11543492 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11543492
Vehicle	2015 KIA SOUL
Component	ENGINE
Date of Incident	September 1, 2023
Date Filed	September 8, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My engine has had many issues stemming from a bad engine Kia of Irvine has avoided fixing they have charged for fixes under warranty and ignored code p0420 since 2018. After much push Catalytic engine was replaced replaced in 2021. I had noticed burning smell from engine along with low oil but was denied an oil consumption and pushed out of extended warranty with minor fixes. Told repeatedly it was all wear and tear. Car is currently in shop with 157000 miles after going limp on the freeway luckily with slow traffic. After being “fixed” on Tuesday 9/05/23 for a bad crank shaft sensor I drove it to pep boys straight out of the shop for scan and found ABS issue 1631 transmission failure and a failed emissions warning not fixed. Took car back right no explanation and asked that I leave my car once again. I have called to No communication from the shop And now I have just been informed they misplaced my key and have not yet inspected it.

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