NHTSA Complaint #11543462 — 2020 BMW X7 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11543462
Vehicle	2020 BMW X7
Component	ELECTRICAL SYSTEM
Date of Incident	August 25, 2023
Date Filed	September 8, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The instrument cluster malfunctions - effectively taking the computer dark. This is so widespread they are indefinitely back ordered. Essential car part that is failing too early in lifecycle — still a new car, not a mileage issue Not safe to drive — must have this part Part is on back order indefinitely which is a red flag and makes us think broader systemic issue with part/class of vehicle Need to find a solution that ensures safety of family and recognizes this issue Repeat BMW customer and want to continue to be so but feeling very uncomfortable and vulnerable given the above

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