NHTSA Complaint #11543244 — 2017 FORD F-250

The contact owns a 2017 Ford F-250. The contact stated that water had entered the vehicle through the dome light and leak from the door handles and instrument panel. The contact stated that the vehicle was taken to the dealer where the front windshield was initially replaced; however, upon investigation, it was later discovered that the dome light was the source of the leak, and the dome light was replaced. The contact then stated that while driving at an undisclosed speed, she heard something fall from the vehicle then felt a rush of wind enter the cabin of the vehicle. Upon inspection, the contact discovered that the rear windshield frame had detached from the vehicle. The vehicle was taken back to the dealer where the contact was informed that the vehicle was out of warranty. The dealer acknowledged the failure was common and that the remedy used to repair the vehicle was insufficient. The manufacturer was notified of the failure but referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 30,000.