NHTSA Complaint #11542904 — 2017 AUDI Q7

The contact owns a 2017 Audi Q7. The contact stated while driving 55-60 MPH, a message regarding the exterior passenger’s side marker light was displayed. Additionally, the contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated upon depressing the accelerator pedal. The message "Malfunction System. Contact Service" was displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed that an unknown software needed to be updated; however, the dealer later informed the contact that the front passenger's side headlight assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.