NHTSA Complaint #11542900 — 2016 KIA OPTIMA

The contact owns a 2016 Kia Optima. The contact stated that the rear passenger’s side window failed to roll up as needed. The contact’s spouse pulled the window up manually. The contact stated that months later while driving approximately 65 MPH, the rear driver’s side window fell into the door. The contact’s spouse manually pulled the window up. The contact stated that several months later while driving approximately 75 MPH, the failure occurred with the driver’s side window. The contact took the vehicle to a certified mechanic and was informed that the window regulator failed and that the window panels needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 107,000.