NHTSA Complaint #11542866 — 2018 GMC TERRAIN

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11542866
Vehicle 2018 GMC TERRAIN
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

On 9/3/23 I was travelling down interstate 94 in Illinois when all of a sudden my check engine light came on. Not knowing what the issue was, but knowing that the car still seemed to be OK and I was only a few miles from home I decided to drive home and figure out the issue from there. At this point I had no idea that the brakes had completely locked up. Once I realized what was happening I did my best to slow the vehicle down by decelerating, frantically pumping on the locked up brakes, and then finally slowing enough to take an exit and roll in to a gas station. Frankly, it was the most terrifying moment of my life travelling 70 MPH without the ability to stop. Upon inspection, the independent service tech informed us that the vacuum pump had exploded (yes, exploded) and that he had never seen anything like it, especially in a car with less than 70,000 miles. What component or system failed or malfunctioned, and is it available for inspection upon request? The vacuum pump failed and unfortunately it completely exploded so there were only a few pieces left inside of the engine. How was your safety or the safety of others put at risk? My brakes locked up completely on the interstate, with my family in the car, and I was unable to stop. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The independent service center where I currently have the vehicle has confirmed, and spoken with GM. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, GMC refuses to do anything about it even though there is a prior recall for the same part on other GMC vehicles during the same time frame. I'm told it's the exact same part. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, roughly 1 minute prior to the breaks locking up the "check engine" light came on.

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