NHTSA Complaint #11542702 — 2016 CHEVROLET EQUINOX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11542702 |
| Vehicle | 2016 CHEVROLET EQUINOX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
I purchased a 2016 Equinox in April of 2019 and had no problems until November of 2022. The check engine light came on and the car kept stalling out on me. I took it to my mechanic, and he told me I needed a new intake solenoid. I did purchase an extended warranty and called them immediately. They told me where to take the car for repair. I did and they repaired it under warranty, but they never explained why it was running rough. They just told me that I should get an oil treatment with my next 2 oil changes. Fast forward to August 2023. The engine light came on again. I was due for my oil change and went to my mechanic. He said the engine was burning up. The oil wasn't even showing on the dip stick. He had to replace the intake, exhaust solenoid and crank sensor, plus change the oil, but this didn't resolve the problem. Coming home from work, 3 days later, it started making loud noises and stalling when I stopped. The engine light and StabiliTrak light came on. The instrument cluster said engine working at 1/2 Power. I don't know how I made it home, but it did. I have a 7-year-old car with 64,000 miles on it and have a balance on my loan. The standard and extended warranties have expired. I did call GMAC and all I was told was that it was past the warranty period. After having it towed to a Chevy dealership, I was told that it would cost me over 5K to fix it, without any guarantee on parts & labor, or over 9K to replace the motor which would come with a 3 year, 100,000-mile warranty. GM would be willing to help me with 4K towards the new motor only. Unfortunately, I don't have enough to cover the rest, and I still have to pay the balance on my loan. It's very sad that one of the biggest Auto manufacturers won't stand behind their product. They sold these cars knowing that there was a problem with the engines, and no one is holding them accountable. They've had 3 class action lawsuits filed against them, but nothing has changed.
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