NHTSA Complaint #11541843 — 2018 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11541843
Vehicle 2018 CHRYSLER PACIFICA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

Our engine has stalled while driving the vehicle at least four times since July 1. The engine begins to shudder, and the car will not accelerate, and then the engine completely dies. After it happened today, it was not possible to restart the engine or put it in gear. My and my family's safety was put at risk because the vehicle was inoperable. Three times this happened on major interstates with traffic moving at high speeds. I had to move my children and their car seats into another vehicle while traffic passed. We have had the vehicle in for service at least three times, at least twice at Chrysler dealers. The problem has not been reproduced (yet) but this latest time it completely disabled the vehicle so expect they will see more of the problem now. After the engine cuts out, we get an electrical warning light that flashes briefly, plus a check engine light, and a message that instructs to move the gear shift to P to start the vehicle and another that warns that the Start/Stop system needs service. We have had these all serviced, the fuel pump and battery replaced, and have been told the problem is resolved and yet it keeps happening.

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