NHTSA Complaint #11541691 — 2013 FORD FOCUS

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11541691
Vehicle 2013 FORD FOCUS
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

My car will intermittently lose power, such as in the middle of an intersection, or turning in front of another vehicle, which puts me and my children at risk. The transmission is throwing a code for overheating and malfunctioning, and there is an open customer satisfaction bulletin for the transmission control module, but Ford refuses to replace it because it’s not throwing “the correct code “ I have had the clutch replaced three times if not four in the time that I’ve had the vehicle and it’s more than frustrating. It’s dangerous along with losing power. It will intermittently catch the gear that is trying to shift into and cause the car to accelerate rapidly, the transmission, shutter control module and clutch have been an issue in this car, along with a class action lawsuit, and now Ford has had my vehicle for three weeks, and refuses to do the open service campaign for the TCM because of the code issue and it refuses to do the clutch because even though it was replaced three years ago, they state that the warranty is only for 12 months regardless of the fact that it was the fourth clutch that put in the car , I am working with someone at Ford warranty in hopes of getting them covered because I know they have done it in other cases, but I am more than frustrated with the service. I’ve received so far very unprofessional, which is unfortunate because overall I do love my car I would’ve kept it all this time if I didn’t I 10-year-old car should not have had to have the transmission clutch replaced three times or four times in 10 years and under 150,000 miles.

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