NHTSA Complaint #11541351 — 2012 HYUNDAI GENESIS

Driver's side passenger door lock does not electronically function--either by key fob or by driver's control. Passenger door must be manually locked and unlocked. This defect was present from time car was purchased new but was only discovered after car was out-of-warranty since passenger door had never been used until grandchildren began using back seat. This represents an safety hazard in the event that back-seat passenger needs to exit car quickly via electronic means. We are aware that this defect is quite common among 2012 Hyundai Genesis owners. Hyundai Motors of America knows that this was a manufacturing design defect but thus far, is unwilling to support warranty repair. Warranty repair is quite costly, averaging $700-900, and this is likely the reason why HMA has elected to publicly hide and ignore the issue.