NHTSA Complaint #11541331 — 2012 KIA SOUL

The vehicles steering wheel makes a clunking sound and there is a lot of play in it. It makes noise from left to right and vibrates at higher speeds. I have to drive with both hands gripping the wheel to hold it steady. I drive on the freeway at least once a week to visit my son and grandkids and now to nervous to drive it as it’s an hour drive. I am a senior and cannot afford to pay out of pocket. I’ve had my 2012 Kia Soul since 2013. I bought it used with 22,000 miles on it. I now have reached the 100,000 mile mark. I paid $20,000 for this vehicle over time and now I need Kia to step up and pay for this defect. Since it’s happening in almost all their cars it must be their fault. I don’t understand why they are not fixing the 2012’s but all other years are covered. That is a mistake that will kill someone soon and then they will have a lot more problems than they are facing now. They recently offered me a steering wheel lock so that my car can’t be stolen, that’s funny cause I don’t think that it would be worth stealing cause the steering is already compromised. Please get them to step up and take care of all their customers as it’s their fault. The part is a little rubber star thing that costs $8.00 but labor is 400 dollars and up. Thank you for listening.