NHTSA Complaint #11541266 — 2012 HYUNDAI SONATA

The contact owns a 2012 Hyundai Sonata. The contact stated while driving 30 MPH, the vehicle downshifted unintendedly and decelerated. The contact stated that she shifted into neutral(N). The contact pulled over to the side of the road and remained there for several minutes. The contact was able to continue driving; however, the failure recurred while driving. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the dealer, where the failure recurred while the vehicle was being test-driven; however, the dealer informed the contact that they could not determine the cause of the failure. The dealer informed the contact that the steering wheel needed to be disassembled to inspect the paddle shifters. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 100,300.