NHTSA Complaint #11541013 — 2022 NISSAN ROGUE

On 8/9/2023 I went to my mechanic for a routine oil change. The prior oil change was done by the dealership where I purchased the car, Hgregg Nissan in Delray Beach, FL. When the mechanic opened the drain plug, the threads and assembly all came out, rendering the oil pan useless. If this happened on the highway, the results could be catastrophic. The dealership said whoever did the prior oil change may have over tightened the plug. The dealership had done the prior oil change. The oil plan is plastic, and problems with it are cited on internet forums. Nissan USA will not even cover the cost to replace the damaged oil plan under its warranty. My car was under warranty with about 16,000 miles when the incident occurred.