NHTSA Complaint #11541011 — 2014 RAM 1500

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11541011
Vehicle	2014 RAM 1500
Component	FUEL/PROPULSION SYSTEM
Date of Incident	June 29, 2023
Date Filed	August 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Over a year ago I received a recall for my 2014 Eco Diesel 1500 truck for Z46 recall for a high pressure fuel pump, I called numerous time for repair but was told the part was not available. On 6/29/2023 while traveling on the highway, the truck loss power and I had to make an emergency stop on the side of the road, with trucks and cars zipping pass me, I got there safely and called a tow truck. Vehicle was towed to Leith Dodge Ram, in Wendell, NC for repair. They told me the fuel pump exploded and there was shards in the engine. The Service Manager Doug Welch said it would be fixed as they are responsible because of the recall. They don't answer any messages I left and refuse to let me know when I will get my truck back. Please help!!! They need to fix it or replace it. Thank you in advance for your help

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