NHTSA Complaint #11683797 — 2014 RAM 1500

Background: Vehicle purchased in Madison, WI at Schoepp Motors (July 2019). Has been continuously titled, registered, and insured in Wisconsin for over 6 years. Vehicle is fully legal in the U.S. and has a valid Wisconsin title. Issue: The fuel tank strap rusted and failed. This is a well-documented problem for Ram trucks, and Stellantis created an Extended Warranty (Code X75) to address the issue. Stellantis’ database still lists this VIN as a “Canadian market” vehicle. Because of this coding error, U.S. dealerships cannot process coverage under the Fuel Tank Strap Extended Warranty (X75, 12 years / unlimited miles). The X75 program exists specifically due to a safety concern (fuel tank strap corrosion). Despite multiple attempts to resolve this with Stellantis, I have only been directed to “contact a broker,” which does not address the underlying database problem. Timeline: 2019: Vehicle purchased in Madison, WI. 2019–2025: Vehicle continuously titled, registered, and insured in Wisconsin. August 26, 2025: Dealer confirms VIN is coded as Canadian and cannot process warranty coverage. August 27, 2025: Case opened with Stellantis US Customer Care (#[XXX]). Multiple calls and emails → Stellantis repeatedly instructs me to contact a broker, without identifying required documentation. I offered to provide Wisconsin title, registration, and insurance history. Broker consulted → confirmed import documents are not retained after 5 years (per CBP retention rules). Stellantis refuses to escalate meaningfully; no path forward provided. Concern: The X75 program is a safety-related warranty that Stellantis is refusing to honor for a U.S. resident with long-term U.S. ownership. All reasonable avenues with Stellantis Customer Care have been exhausted. I am requesting regulatory review and intervention to compel Stellantis to correct the VIN market assignment and honor the X75 safety program. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)