NHTSA Complaint #11540599 — 2021 FORD F-150

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11540599
Vehicle	2021 FORD F-150
Component	ELECTRICAL SYSTEM
Date of Incident	June 13, 2023
Date Filed	August 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

On occasions my F150 has without warning had my volume increase to the max volume when operating the vehicle. I have not adjusted the volume when this happens and I am unable to lower the volume until I turn off the vehicle and open the door to the vehicle. The decibel level when this happens is over 100 and it is absolutely terrifying. I took my vehicle to Ford and they told me because they are unable to recreate the issue that it is not their responsibility. I have had this happen 6 times over the 8 months that I have had the vehicle. Ford charges me $197 each time to simply look at the car but again refuses to fix anything. When this event occurs it is terrifying and the only resolution is to turn off my vehicle.

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