NHTSA Complaint #11540418 — 2020 HONDA PILOT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11540418
Vehicle	2020 HONDA PILOT
Component	SERVICE BRAKES
Date of Incident	January 1, 2020
Date Filed	August 23, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

There have been a total of 11 (since 2020) incidents when I applied the brakes they did not engage fully and the SUV surged forward 2 feet and the engine was still trying to go forward even with brake pedal to the floor. I have had it looked at the dealership but they say nothing is wrong. They said the battery was not talking to the brakes and I got a new battery but the brakes are still not dependable. When I apply the brakes they still surge forward 1 - 2 feet the engine revs up trying to go forward. The music CD player works sometimes but not all the time. The brakes do not work all the time. The electrical system did not work - it wouldn't show the dash board. The dealership said they fixed it. Both side mirrors never stays where they are set.

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