NHTSA Complaint #11540131 — 2019 FORD F-150

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11540131
Vehicle	2019 FORD F-150
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	July 7, 2023
Date Filed	August 22, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

For the last four months, February 2023, through June, July 2023 the main computer screen will intermittently go black. This illuminates the N vehicle, NAV system, phone system, backup, cameras, Ford cameras, driver, seat, control. This vehicle was covered under a warranty. This vehicle was brought to the dealer and an error code could not be generated. The dealer states that this is the sink system. Video will be attached if this complaint form allows. Despite video the dealer will not replace the sink system. This is a danger to anyone over the age of 70 driving this vehicle or perhaps any age individual. In addition, the NAV system, directional control, Forward adaptive cruise control appears not working at the same time. This is a health and safety issue perhaps even a life endangering situation.

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