NHTSA Complaint #11540117 — 2014 CHEVROLET CRUZE

The contact owns a 2014 Chevrolet Cruze. The contact stated while driving approximately 35 MPH, the vehicle unintendedly accelerated. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the catalytic converter and the up and down screen sensors needed to be replaced. The vehicle was repaired. Additionally, the vehicle had started to overheat. The contact stated that the temperature gauge was in the red zone. The contact stopped the vehicle and became aware that the coolant reservoir was almost empty. The contact added almost a gallon of coolant. The contact stated that the coolant leaked out onto the driveway. The contact had taken the vehicle to a dealer, and it was determined that the water pump needed to be replaced. The water pump was replaced. The contact had taken the vehicle to another dealer where it was diagnosed with a defective water pump and by appearance the pump had not been replaced. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 14371B - Engine Coolant Leak from the Water Pump (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 105,481.