NHTSA Complaint #11540108 — 2023 BMW IX

The vehicle automatically lost power, shut down, and came to a complete stop in the middle of the road. During the shut down, I was unable to accelerate, brake, or steer the vehicle to the side of the road to a safe stopping location. The vehicle computer appeared to take over and shut down the vehicle and I was unable to stop it from happening. I was informed by the dealer that the issue was with the Combined Charging Unit. The vehicle has been back at the dealer since July 17, 2023 and I do not know if the Combined Charging Unit is still on the vehicle and available for inspection. There was a recall for a software update that was supposed to address a known issue with loss of power. Prior to this incident, that software update had been completed for this vehicle. Our safety and the safety of others was put at risk because our vehicle lost power and came to a complete stop in the middle of the road. I was unable to control the vehicle or get to a safe stopping place after the issue started. This could have caused a serious and potentially fatal accident had our vehicle been hit. I do not know if the issue has been reproduced or confirmed by a dealer or independent service center. The vehicle and vehicle component have been inspected by the Service Department at the dealer where we purchased the vehicle. I do not know of inspection by any other party. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Once the vehicle began to shut down, a message came up stating that the vehicle was shutting down. The vehicle also automatically called BMW Emergency Services and a representative came on asking if we had been in a crash or needed assistance.