NHTSA Complaint #11539877 — 2020 HONDA PILOT

Last week, my wife was picking up our 2 year old son from daycare in our 2020 Honda Pilot. She secured him in his car seat and placed her purse with the Honda key fob on the back seat and closed the door. The car somehow locked itself between the time she closed the door and attempted opening the front door, leaving my son locked in the back seat. The key fob battery had just recently been replaced so we are certain this is not a matter of the key fob battery being low. We needed to call the fire department to come and emergency open the car for us. Today, we did have a second key fob made at Honda for our vehicle so that we have a spare in the event this happens again closer to home. We are hoping to be reimbursed for this cost and the "diagnosis" fee we are being told by Honda Customer Support we need to pay for in order to diagnose what the issue might be. This is a MAJOR safety concern that Honda needs to review IMMEDIATELY. The key was inside of the vehicle while the vehicle was not on or in motion.