NHTSA Complaint #11539709 — 2016 TESLA MODEL X

Hi, I have a Tesla Model X 2016. In December 2020 I received a recall to replace the spine applique. I then bought the car to Santa Clara service center in Jan 2021 and they told me my car is safe to drive without replacement. Last Sunday ( Aug 13) while driving on I880 Northbound. I heard a small noise ( like a crack) Turned my head to see what happened in the car, but saw nothing. By the time I got home and opened the back gate to get my stuff and realized the spine applique was blown away, it was around 3 oclock. So I drove my car to the service center and told them what happened. They declined to honor the recall and asked me to pay $742.00 for the replacement cost, citting my warranty having expired. Please take a close look at the attached picture. The silicon goes around the top was supposed to keep the spine applique in place. It look very smooth meaning there is no bond between the 2. That was why it flew off the car while driving. Please see attached for your reference and advice! Thank you, [XXX] [XXX] Please call if you have any questions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)