NHTSA Complaint #11539351 — 2019 FORD MUSTANG

The contact owns a 2019 Ford Mustang. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle inadvertently jerked three to four feet forward. The contact stated that the transmission started to shift aggressively back and forth. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be factory reset. The vehicle was repaired; however, the contact stated that months later the failure recurred. The vehicle was taken back to the dealer where the transmission was factory reset again however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.