NHTSA Complaint #11539103 — 2016 TESLA MODEL X

Problem Description: The entire instrument cluster and center console of my 2016 Tesla Model X are experiencing significant delamination due to leaking adhesive. The adhesive is seeping from the top edges and working down the sides of both the instrument cluster and the center console. I am in possession of the vehicle and all components are available for inspection upon request. Safety Risks: This delamination issue has rendered important vehicle status indicator lamps virtually illegible during normal daylight conditions due to excessive glare. This includes safety warning lamps and other critical vehicle status information. To view the information displayed, I am forced to either shade the console with my hands (which requires removing them from the steering wheel) or to move my head to a different position. Both of these actions necessitate a substantial amount of time with my eyes off the road, posing a significant and unnecessary safety risk to myself, my passengers, and other road users. Warning Signs: There were no initial warning signs or symptoms of this issue. The delamination and adhesive leakage began slowly over the past year and appear to be accelerating in severity. There are now visible drips of glue accumulating beneath both the instrument cluster and center console. Documentation: I have taken clear photos documenting the extent and severity of the delamination and adhesive leakage, which I will attach to this complaint. These photos provide evidence of the compromised visibility of vital vehicle indicators due to this issue. Severity and Frequency: The delamination is extensive, especially along the perimeter where the indicator lamps are displayed. This is not an isolated or temporary problem; it has been ongoing and is progressively worsening. The design or manufacturing process that led to this adhesive failure is severely impacting the functionality and safety of the vehicle's interface and controls.