NHTSA Complaint #11538908 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that after attempting to start the vehicle, several unknown warning lights illuminated; however, the engine failed to turn over. The contact stated that the vehicle was jumpstarted, and the check engine warning light was illuminated. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “Engine overheated - Pull Over”. The contact pulled off the road and turned off the vehicle to allow the engine to cool down. The contact was able to restart the vehicle. The contact stated that the check engine warning light illuminated, and the crank shaft sensor light illuminated and turned off. Additionally, the contact stated that on numerous occasions while driving over 45 MPH, she turned on the air conditioning system and the coolant temperature warning light illuminated, and the vehicle started to overheat. The contact pulled off the road and allowed the engine to cool down. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that cylinder #3 had misfired and that the engine block was cracked, and coolant had leaked into the engine block and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 91,000.