NHTSA Complaint #11538774 — 2016 KIA OPTIMA

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.