NHTSA Complaint #11538736 — 2018 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11538736
Vehicle	2018 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	August 7, 2023
Date Filed	August 15, 2023
Mileage	132,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 132,000.

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