NHTSA Complaint #11538711 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact stated that the front driver's side door and window trim panels were detaching and deteriorating. The vehicle was taken to the dealer, where it was determined that the failure was related to Customer Satisfaction Program: 17N01 (Crankshaft Position System Variation Not Learned), however, the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist because the campaign had expired. The failure mileage was approximately 91,000.