NHTSA Complaint #11291359 — 2015 FORD EXPLORER

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE ARMREST ON THE FRONT DRIVER'S SIDE DOOR PANEL HAD FRACTURED. THE CONTACT TOOK THE VEHICLE TO GREENWAY MOTORS (LOCATED AT 310 BEDFORD RD, MORRIS, IL 60450, 815-768-1813) AND WAS INFORMED THAT THE REPAIR WAS COVERED PER A CUSTOMER SATISFACTION CAMPAIGN. THE DEALER RESTAPLED THE DOOR PANEL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.