NHTSA Complaint #11538671 — 2021 FORD ESCAPE SERVICE BRAKES

Complaint Details

ODI Number	11538671
Vehicle	2021 FORD ESCAPE
Component	SERVICE BRAKES
Date of Incident	November 1, 2021
Date Filed	August 15, 2023
Mileage	100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

The contact owns a 2021 Ford Escape. The contact stated while reserving, there was an abnormal sound coming from the vehicle after depressing the brake pedal. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brake pads to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the brake pads to be replaced a second time. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100.

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#11679885 — August 11, 2025 — 1 Brakes are making noise all times when in slow motion the brake paddle depressed ether is moving forward or reversi...

#11634055 — January 4, 2025 — I have had a problem with a loud moaning noise from the brakes when placing the car in reverse. I have reported this ...

#11633170 — December 30, 2024 — The contact owns a 2021 Ford Escape. The contact stated while reversing, there was a loud screeching sound coming fro...

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