NHTSA Complaint #11538639 — 2017 HYUNDAI TUCSON

On July 22nd, the duel clutch malfunctioned & caused the vehicle gear shift to no longer engage. The car does not move in Drive or Reverse. It can only be pushed in Neutral or towed. This occurred while I was driving home on the highway with no warning lights or prior symptoms indicating a potential issue. The vehicle has not yet been seen by Hyundai but they did say that since my VIN was not registered to the existing recall, there is not much they can do & any repairs would be out of pocket. It has been seen by our family mechanic, PepBoys & has currently been sitting at AAMCO with no solution as of today since August 2nd. Geico said since this is a mechanical issue & not an accident, they cannot assist. Carmax Customer Relations (where I purchased the Vehicle on March 12th, 2023) has been informed but so far offered no solutions. I am told they cannot offer much assistance due to the 90-day warranty being surpassed, extended warranty not being purchased & the current milage on the car. A case with Hyundai Customer Relations has also been opened as of today, August 15th & they are escalating the issue to their legal department as we are considering taking legal action at this point.