NHTSA Complaint #11538318 — 2015 ACURA TLX

The contact owns a 2015 Acura TLX. The contact stated while driving at various highway speeds, the transmission randomly shifted into the neutral causing the vehicle to lose automotive power, decelerate, and failed to accelerate while depressing the accelerator pedal. During the failure several messages were displayed including the "Transmission Failure" message. The vehicle was towed to the local dealer who diagnosed that the transmission shifter was faulty, and a transmission computer software update was needed. The vehicle was repaired; however, immediately after retrieving the vehicle, the failure reoccurred. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 115,000.