NHTSA Complaint #11538303 — 2018 TOYOTA HIGHLANDER

AIR BAGS issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number	11538303
Vehicle	2018 TOYOTA HIGHLANDER
Component	AIR BAGS
Date of Incident	July 27, 2023
Date Filed	August 14, 2023
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

Was hit in the side in passenger door, which pushed my car off the road and hit a tree head on going approximately 40 mph. NO Airbags deployed anywhere in the car. I took pictures of entire interior and also a video showing no airbag deployment. Police, fire and first responders and completely shocked that no airbags deployed. Injuries occurred, thank fully no life threatening. However had the airbags deployed as they should have, and why we chose to buy this vehicle in the first place, those injuries could have been minimalized. If you need any additional info, please let me know. Toyota needs to be made aware of this.

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