NHTSA Complaint #11538244 — 2020 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11538244
Vehicle	2020 HONDA PILOT
Component	ELECTRICAL SYSTEM
Date of Incident	August 13, 2023
Date Filed	August 13, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

There is an intermittent problem with loud crackling noises coming from the speakers. The information center is turned off, but the crackling continues. It is either an electrical malfunction or a short of some sort. It is a distraction when driving and therefor a safety issue. There is a recall open with regards to the MOST cable for the camera but the camera does not have audio so it doesn't make sense that these would be related. We do not have many miles on the car and the information center is used primarily for navigation. Shutting it down in traffic is a safety issue because the driver is distracted. If this is an electrical short then there could also be a fire issue.

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