NHTSA Complaint #11538107 — 2012 CHRYSLER TOWN AND COUNTRY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11538107
Vehicle	2012 CHRYSLER TOWN AND COUNTRY
Component	STRUCTURE:BODY
Date of Incident	July 22, 2023
Date Filed	August 12, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The driver's side sliding door became inoperable suddenly. The locking mechanism was stuck in the locked position and would not release via key, manual, fob, or buttons. A buzzing noise occurred when trying to lock or unlock. This exit door being inoperable caused a safety concern to be able to exit the vehicle on the driver's side. It does now allow for quick, easy escape from the vehicle. If the danger was on the passenger side then the only exit is everyone climbing through the driver's door. This issue was verified by Dishman Dodge (Spokane Valley, WA) service team on 8/8/23. The lock actuator was the issue. They have replaced it at my expense. (This is the same issue referenced in: Chrysler TSB 23-017-20) There were no warnings or symptoms prior to this lock failing. We were on a trip July 22 when we first noticed the issue.

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