NHTSA Complaint #11452133 — 2012 CHRYSLER TOWN AND COUNTRY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11452133
Vehicle	2012 CHRYSLER TOWN AND COUNTRY
Component	STRUCTURE:BODY
Date of Incident	August 3, 2018
Date Filed	February 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

Both rear sliding door lock actuators have failed twice within the last 3 years. Before failure, they make a loud electronic honking noise. Sometimes they do not lock during this period, causing security concerns. After they fail, they stay locked and cannot be opened. This includes attempts to unlock manually. The passenger rear sliding door failed about 3.5 years ago, and the drivers rear sliding door failed soon after. They have both failed again currently. There is no way to open either door at the moment. This is a clear safety concern.

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