NHTSA Complaint #11538073 — 2011 BMW 328I

Last Saturday, I was driving to New Jersey. I drove from Brooklyn through the Holland Tunnel with no issues. However, after driving about 4 or 5 miles on the New Jersey Turnpike the fuel pump malfunction light came on and the car started to slow down then jerk. Thankfully, I was able to pull off to the side since vehicles travel at a very high speed on the New Jersey Turnpike. After I pulled off to the side the engine stopped and would not restart. I was able to get a tow to the nearest BMW — BMW of Bloomfield. They took my keys and ran my VIN. The service manager from that location advised me that they could fix the fuel pump for me at no cost because it is a known issue and is covered under code SULEV. However, I would have to leave my car there for the weekend. Since I live in Brooklyn, I decided to get another tow to BMW of Manhattan where my car has been since Saturday. I did not receive a call from the service advisor until Monday evening, to whom I explained everything that I just wrote. He told me that there were no open recalls on my vehicle and he would let me know the cost to replace the fuel pump. I explained to him that the service manager at BMW of Bloomfield said that I absolutely should not be charged for the repair because it is covered for New Jersey and New York customers. Also, I looked up the code and issue on Google and saw that other customers had the same issue and BMW repaired the vehicle at no charge. BMW of Manhattan has stated that they will replace the fuel pump at no charge. However, I will need to pay over $1,000 to replace the fuel pump module and FPR module that both malfunctioned. Though the service advisor acknowledged that the fuel pump failure could have triggered the failure of the fuel pump module and the FPR module.