NHTSA Complaint #11537902 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11537902
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	July 3, 2023
Date Filed	August 11, 2023
Mileage	107,702 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact's wife owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the vehicle lost motive power. The contact stated that the vehicle stalled while attempting to coast to the side of the roadway. The contact was able to restart the vehicle after several attempts; however, the vehicle made abnormal knocking sounds. The vehicle was coasted to the side of the road. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the piston ring and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,702.

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