NHTSA Complaint #11537818 — 2016 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11537818
Vehicle	2016 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	August 8, 2023
Date Filed	August 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The trunk on our Tesla has become locked shut and the emergency release will not work. This seems To have been caused by the software getting buggy from reversing as the trunk was closing. After this the trunk seems to be in an error state and wouldn’t register as closed. After opening it it the. Wouldn’t shut at all following multiple attempts via the key fob. Button. And touch screen. After closing manually it still did not register as shut and is now completely inoperable. Seemingly disabling multiple systems in autopilot and as mentioned can not even be opened via the manual emergency release

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