NHTSA Complaint #11537759 — 2016 RAM 1500
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11537759 |
| Vehicle | 2016 RAM 1500 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OR |
Consumer Description
I bought a 2016 Ram 1500 Ecodiesel brand new from a Dodge, Ram, Jeep dealership. November 2021 I taking my son, who was 11 years old at the time, to a friends house. The route to the friend's house was through a farm area and the roads were hilly with moderate traffic. I remember driving down one of the hills and starting hearing an odd sound coming from the engine. The sound was sort of like a light thud or rocking sound. It started off quiet and soft at first but start getting louder and louder. We weren't very far from our destination so we continued on. We came to a stop at a stop sign at an intersection then proceeded through it when traffic was clear. We got up to about 35 MPH and the sound from the engine became extremely loud then all of the sudden the engine seized/shut off and all the electronic shut down. The power steering and power brakes were not receiving and any power so it became really hard to control the vehicle. I struggled to turn the steering wheel to the side of the narrow county road and was eventually able to stop the vehicle. I tried to restart the vehicle multiple times and each time was unsuccessful. Since the vehicle would not start, I had to order a tow truck to tow the vehicle to the dealership. The dealership looked at my truck and told me the crankshaft failed and they metal from the crank in my oil pan. When they told me this I started doing research to see if anybody else had this problem. I found a recall for 2014-2018 Ram ecodiesel trucks (W58/NHTSA 20V-475) that came out in February 2021. I brought this up the the service tech at the dealership and said it didn't matter me since my VIN was not included in the recall. Service tech recommended engine gets replaced since the metal found in the oil pan broke off from the crankshaft and traveled through the engine. The truck was towed back to my residence and has yet to be repaired. 6/8/23 - FCA Recall #66A/NHTSA Recall #23V-411 announced and my VIN is included.
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