NHTSA Complaint #11537561 — 2021 GMC TERRAIN

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11537561
Vehicle	2021 GMC TERRAIN
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	August 9, 2023
Date Filed	August 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Automatic Emergency brakes have unnecessarily or prematurely activated on 2 separate occasions causing my car to stop very abruptly which has resulted in Neck, Shoulder and back pain. I have been very lucky in the recent past and today that a vehicle was not directly behind me. The seat vibrated first when it sensed the car ahead was breaking. When I started to break, the emergency break kicked in. I did not report this the first time because I thought the car was doing what it was supposed to do. Today was unnecessary. No accident and no police report. I do plan on telling the dealership.

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