NHTSA Complaint #11537350 — 2020 ACURA TLX

I purchased a new Acura TLX in 2020. The following year it took it into get state inspected in Massachusetts. My care failed for emission 3 times. I brought it back to the dealer (Herb Connolly) in Framingham Massachusetts. They kept it for 3 weeks, worked on it and told me it was all set. The following year I brought it in for a state inspection. The same thing happened. They told me that they had seen a few of these cases. They found a way to get them to pass. They have to drive it at different speeds for a few hundred miles. I asked that they fix in properly and they noted that they did not have a fix. This was all after I picked it up. I told them I was concerned as I worried this could keep happening. They encouraged me to call Honda Motor Corp. I spoke to them several times and they denied the problem. I am not in my third year. Car is still under warranty and it again failed inspection. Below is an email from the service manager on how to get it to pass. From: Michael Brooks <[email protected]> Sent: Wednesday, July 26, 2023 4:05:38 PM To: [XXX] Subject: Passing Inspection Hi [XXX], As discussed we have not received any updated procedures or available software updates to get these cars to store the memory for the readiness flags. This is an issue what we have had to drive the car in very specific patterns to get it to pass. The main thing we do is DO NOT SHUT THE CAR OFF AFTER DRIVING IT JUST PULL IT INTO THE INSPECTION BAY AND LEAVE IT RUNNING DURING THE INSPECTION. There are a few flags that are notoriously tricky to get to flip. Usually we use our $20 “obd” tool that we got off amazon which monitors the flags in real time so we know when it is ready for inspection. Below are the driving patterns we follow to get the problem flags to turn over: O2 sensor This is one of the trickiest ones, we seem to have the most luck getting this one from continued driving so there is not a spec INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(