NHTSA Complaint #11537122 — 2020 HYUNDAI SONATA HYBRID

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11537122
Vehicle 2020 HYUNDAI SONATA HYBRID
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I have a 2020 Hyundai Sonata limited, recently at 68,089 miles on the odometer my wife was driving and got an engine overheat light and noticed thick white smoke puffing out the exhaust pipe. I told her to pull over when she called me and have it towed to the dealer. Soon after I went to the dealer to look at it because they were saying it would be weeks before they could look at it, and I noticed the coolant reservoir was empty. So, I filled up the reservoir and took it home. Over the next few weeks of driving I noticed the same puffs of white smoke coming out the exhaust every so often and the coolant reservoir draining in a couple days, even though there never was any visible leakage under the car when it was parked. So after a couple weeks of having to top off the coolant every other day I took it back to the dealer and told them what was happening. They were not sure what to do, after a week of troubleshooting they ended up replacing the whole muffler assembly under warranty to fix the issue. So far that seems to have worked. I'm reporting this, because I want NHTSA to investigate these models Hyundai Sonata hybrids 2020-2023 and get Hyundai to engineer a recall solution to this issue, because there seems like hundreds of stories on the internet of people having the exact same issue with these car models. I'm not sure replacing the muffler is a long term solution, unless the replacement mufflers were redesigned. If they are replacing them with simply a new muffler, with the same design flaws as the original I think it will likely fail again just like the original. My car is now at 70,800 miles and the issue seems to be fixed, but I have read many stories on the internet of people having 2 or 3 muffler assemblies replaced on these vehicles and the issue continues to reoccur.

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