NHTSA Complaint #11537089 — 2019 AUDI Q7 SUSPENSION

Complaint Details

ODI Number	11537089
Vehicle	2019 AUDI Q7
Component	SUSPENSION
Date of Incident	July 7, 2023
Date Filed	August 8, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

2019 Audi Q7 rear spring broke despite having only 28,000 miles. I heard a loud banging noise when driving on highway which I initially thought was a loose exhaust pipe. Took it to a service center which diagnosed a broken rear spring with high risk of tire puncture. Never driven off road or with heavy loads (heaviest thing in trunk has been my 50 lb dog). Vehicle was only 3 months out of 36 month warranty when this happened. Local Audi dealer and Audi USA failed to stand behind this repair which cost me over $2000 to fix at an independent garage. Online search noted other Audi Q7 with similar problems.

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