NHTSA Complaint #11535959 — 2014 RAM 1500

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11535959
Vehicle 2014 RAM 1500
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

When driving vehicle with my with the check engine light appeared. We were on interstate and truck would not accelerate above 45-50 mph with intermittent surges. I called dealership and they took in my vehicle and replaced the Module Powertrain Control stating that would fix issue. After replacing MPC they check engine light was still not repaired. Dealership told me that fuel pump, fuel lines, intake manifold, and coolant leak needed to be repaired, I asked dealership if that would fix issue and they stated that they did not know and were working with Chrysler/Dodge/Ram to resolve. After a total of 7 weeks the repairs are still not completed. Prior to picking up vehicle I called FCA USA LLC and asked what was being done to get recalls repaired and received responses that repair solution has not been sent to dealerships and another stated parts were not available. I picked up truck and was told that I would need to add coolant every 3 days and not let the fuel level get low to keep fuel pump from failing. I spoke with FCA - Dodge ram and they stated they still do not have parts or a repair for the two recalls mention. In addition the coolant leak would not be repaired under warranty since I had the EGR and intake replaced as a recall due to a failure in 2021. They stated warranties do not apply to recall work. My concern is that they cannot fix the two outstanding year old recalls and have no direction for dealerships. How do I get these issues fixed?

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