NHTSA Complaint #11535878 — 2018 CADILLAC XT5

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11535878
Vehicle	2018 CADILLAC XT5
Component	STEERING
Date of Incident	September 20, 2019
Date Filed	August 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

FROM THE TIME I PURCHASED MY VEHICLE THEIR WAS A POPPING NOISE WHEN I TURN STEERING WHEEL I PURCHASED AT CARMAX AND TOOK IT BACK TWO OR THREE TIMES THEY SAID NOTHING WAS WRONG..I TOOK.IT TO SEWELL CADILLAC THEY SAID NOTHING WAS WRONG..IF I'M NOT MISTAKEN I TOOK TO STERLING CADILLAC THEY SAID NOTHING WAS WRONG.MY LAST OIL CHANGE WAS AT STERLING CADILLAC IN BRYAN TX A FEW WEEKS TO A MONTH AGO NOW THEY TELL ME IM IM DANGER AND THEY NOW HEAR THE NOISE AND SAYS ITS MY STEERING COLUMN AND NEEDS TO BE REPAIRED IMMEDIATELY..THEY ARE NOW CONCERNED SINCE MY CAR NO LONGER HAS A WARRANTY..I TOOK MY CAR BACK.TO.CARMAX 2 TO 3 WEEKS AFTER PURCHASE AND KEPT TELLING THEM ABOUT THE NOISE THEY SAID WAS NOTHING AND NOW I'M TOLD WHAT I KNEW IN 2019

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