NHTSA Complaint #11535722 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back-over prevention camera went blank. The contact shifted into the drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back-over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion, while the contact was reversing, the back-over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.